My wife’s Toshiba Satellite c660-125 got hit with a ransom demand virus (unknown source). This resulted in a BIOS password corruption/not recognised. I managed to delete the corrupted BIOS password but now I have a Black Screen for my troubles. The laptop tries to start (light comes on at the front of the laptop, fan spins, HD spins and tries to load something) but after about ten seconds the HD stops. Fan is still running and all required lights are on. Just unable to load anything, and this might even mean the BIOS setup, as this was what first appeared to be hit. I have tried all the available “black screen remedies” (including trying an external monitor, change RAM etc) on the web but so far no luck
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If only the BIOS was affected, it might be possible to recover
what is on the hard drive by removing it and connecting it to
a different computer.
Aside from that possibility…
Please tell us anything you know about the ransom demand.
What it looked like, what it said, how you got it. Anything.
Was BIOS password enabled before the ransom demand?
Tell us what you can about how you disbled the password.
Did you literally short two points inside the computer, or was
that just a figure of speech?
When you power-on the computer, does ANYTHING at all
appear on the screen? Even just a flashing underline?
Does a short message appear saying which key to press
to access startup options?
You didn’t answer riider‘s question in reply #7 asking
if you saw an input box asking for a “Startup Password”. He
linked an image of the input box in the last line of post #7.
Please say whether such an input box appeared.
— Jeff, in Minneapolis