After Nvidia GeForce Experience crashed during a GPU driver update, my modern apps (Store, Images, Groove, etc..) do not start and return error message “The app didn’t start”. My start button is unclickable and my search bar does not wor either.
In event viewer I see an event ID 5973 from the source “Apps”, stating that the activation of -some modern app-.App failed. This event happens every time I try to launch a modern app, click the start button or use the search bar.
I have tried removing the TileDataLayer, replacing with a fresh one from another user, re-registering Store apps, clearing the Store cache, rebooting various times, and signing in with different users. The issue persists on other users as well.
Is there anything I haven’t tried yet that could be worth a shot?
DISM /restoreHealth checks your WinSxS directory, and compares it with Microsoft’s Windows file database by default. SFC checks your system against your WinSxS directory, and restores any corruption. So we’ll need to get DISM up and running before we worry about SFC.
Since DISM depends on Windows Update, I could link to the article detailing how to reset Windows Update, and from there tell you to try DISM again, but I’m lazy and we probably have better things to do with our time.
The easier solution, especially if this system isn’t on one of the preview rings, would be to make a Win10 disk, and boot from that disk. Go through the steps to bring up a Command Prompt from the repair system menu, and run:
(Where “d:” is the system drive, and d:\temp actually exists. The recovery disk probably won’t see Windows on C:, but rather D: DIR <driveLetter>: helps here.) That’ll compare your corrupted system to your recovery disk. From there, you should be able to run:
(Again, “d:” is the system drive, as seen by the recovery disk.)
If you think booting from recovery media is too extreme, you can try an online DISM scan against the recovery disk. The command for that is:
(Where “d:” is the recovery disk.)
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