I had Samsung Kies installed (win 8.1) and wanted to plug mobile in for updates. Kies prompted for updates and it took 3 attempts for it to say it was updating but with no visible progress on the screen. Every time I then tried to open Kies from desktop icon a message said it was updating and so couldn’t run. I subsequently uninstalled it and when i restarted the computer I had the message to run masetupcleaner.exe which I denied. I have read a few comments when I searched about this and none seem very reassuring or clear about what it is or even why it is. Can anyone shed any light on this?
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Run both of these, in this order.
Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi…
http://www.raymond.cc/blog/adwclean…
http://www.bleepingcomputer.com/dow…
Author’s site
http://general-changelog-team.fr/en…
Tutorial
http://general-changelog-team.fr/en…
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi…
http://www.bleepingcomputer.com/dow…
http://thisisudax.blogspot.com.au/2…
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it’s location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for…
http://www.techsupportforum.com/for…
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system’s specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.
message edited by Johnw