We recently had to get a new printer as the old HP printer stopped working. We have a new HP 8620 that we bought from Staples. The first thing we noticed is that we could no longer print a MS Word doc that cionatins our manual. All pages print okay except pages where we have screen shots that contan autoshapes (circles, boxes, arrows). At first Staples told us it was because we were using Office 2002 and todays printers are not compatible with that version. I found this hard to believe so I did some testing. Our testing resulted We tried printing to the same printer from two other computers, one running office 2002 and one running Office 2013,and both printed okay. HP themselves said they think there is something wrong with the spooling but they talked to my friend who is not completely computer illerate so I am not sure exactly any reccomendations they may have made. All I know is they they said there was a bunch of problems with the computer. My friend took the computer to Staples but they were unable to resolve the problem. I am going to try upload a zip file shwoing the different tests to see if someone can give me any suggestions as to what might be wrong.
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In 2010 there is an option: Print Drawings Created by Word.
If it is NOT checked, you get a blank box where your graphics should be.
There was something similar for 2002, but I can’t remember what it’s called.
MIKE
http://www.skeptic.com/