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Asked: 2021-11-15T13:12:23+00:00 In:

Tools To Repair A Corrupt Exchange Mailbox

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User getting this when trying to use OWA:

A problem occurred while you were trying to use your mailbox.

Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Cannot get row count.

I tried this twice:

New-MailboxRepairRequest -Mailbox user@here.com -CorruptionType FolderView

At this point I am looking for repair suggestions.

I have heard that the Exchange repair tools are pretty weak and I am beginning to see it for myself after the Big Exchange Crash of 2013 (on 12/27/13).

Are there any worthy 3rd party repair tools you guys would recommend? I’m willing to spend money now.

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    2 Answers

    1. Has the user tried opening Outlook to see if it might push the repair change to the Mailbox?

      Or look here: https://technet.microsoft.com/en-us…

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    2. Could be a corrupt mailbox. Take a look at this artile for creating a new-mailboxrepairrequest:

      http://technet.microsoft.com/en-us/library/ff625221(v=exchg.141).aspx

      If that does not work, you may have to export the mailbox to PST, create a new mailbox and import the data into the mailbox.

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