I have that external drive since 6 months ago and the issue from 2 months ago
This ex drive have USB3.0, but my laptop only support USB 2.0
The problem is it has very very slow transfer data while copying, even read a subfolder.
I’m really sure this device has worked at USB2.0 transfer rate or high speed. not at USB1.0 transfer. I checked in at “Device Manager” properties on USB HUB, Tab “advanced” and say hub is operating at HIGH SPEED
Also I have configured it on policies property device at better performance option
Does anyone give me advice how to make it back and work with high speed transfer?
Thanks
Do you need to retrieve important data from that drive. If so access it as best you can and copy across the relevant files/folders.
Otherwise just reformat the drive and see what happens.
All indicators point to it being a faulty HDD (either the drive itself, or the caddy’s interface). However, as it’s under guarantee, you wont be pulling it apart to take a look…
Return it to the supplier and ask for a refund or replacement.
Connect the USB to Rear Port.
Update USB/Chipset Drivers.
Enable USB 3.0 Port.
Optimize the Performance.
Convert FAT32 to NTFS.
Format USB.