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Asked: 2021-11-21T11:58:10+00:00 In:

Toshiba Satellite Laptop Frozen And Can’t Shut Down

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I have a Toshiba Satellite laptop and I can’t shut it off or do anything with it. The power button won’t shut it off and I can’t remove the battery. I have Windows 8.1.

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    1. Best Answer
      Have you tried holding the Power Off button down for at least 5 seconds?

      We really need the model number (probably underneath) but here’s a general Toshiba guide about removing battery:
      http://www.ehow.com/how_6750724_rem…

      Best of all is to Power Off (if possible), then disconnect from power and remove battery. If you then hold the Power Off button down for at least 20 second it will discharge the motherboard capacitors. This can sometimes “unstick” computers.

      Always pop back and let us know the outcome – thanks

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