I have a Compaq Presario CQ61 I have a popup on startup and every 30 minutes or so thats really annoying and I would like to remove it or fix the issue. The popup says my version of windows may be counterfeit and I may be a victim of counterfeit. I bought my computer at walmart and know its not counterfeit, most likely it is because of a download that I didnt need way back at some point. I dont know how to reverse it. I remember downloading something for 64bit. I dont think I understood what I was downloading but unfortunatly I think it changed something. I cant get windows updates anymore and it keeps telling me im counterfeit and that I need to go to a website and buy windows 7 for 99.00 and the problem will be fixed. I dont understand how my desktop could just disappear and why I have to pay for something I should already have, the computer had it when I bought it. Could someone please tell me what I may need to do or what happened because this issue really has me baffled! Is there a fix to this?
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When I reboot, on startup I get a message with black background screen saying System Board (00A) Product Information not Valid. Apparently there is missing or invalid information because some time ago I had sent my computer in to HP when it was still under warranty (actually just before warranty ran out) to have the CPU replaced. When they sent it back to me I noticed the problems and seen in a forum that when you have this message accompanied with the windows not genuine messages is because when a HP technician replaced the CPU they failed to put the new product code into the system making it invalid.
Now to me this seems like HP should be stepping up and fixing their screw up however I am not the only one who has had this happen to them and HP refuses to give us a fix.
I seen on a forum someone explaining to do this to fix it:
Re: System Board OOA Product Information Not ValidPost options
04-11-2011 11:23 PM
Ok i’m not sure if this is closed yet….but i found it when i was searching for an awnser so i’ll post it here….
I fixed MINE!!! all you need is basic DoS Skills and a bootable USB (all found on google) and the DMIFIT tool and HPBQ138.EXE (also google) from there you just have to boot to usb type HPBQ138 and fill in the correct info. Under basic here is a Hint, Remove your Battery and there is your PCID Number 😛
Basic Menu
<0> Serial Number = Obviosly your S/N on the back of your laptop
<1> Notebook Model= Mine was Compaq Presario Cq61 NoteBook PC…….Don’t think this really matters
<2> Guid Number= This one was a B#$%H i had no clue so RANDOM FTW!!
<3> UUID Number= Select 1 to generate UUID
<4> SKU Number= It’s the Product Number on the bottom Mine was WA985UA#ABA
<5> CTO Localization Code = ABA
<6> MAC Address = Agian Random….you can judge or use and get past hitting Enter everytime!
<7> PCID = Ok under the battery cover there is a Sticker….it might also be on the Motherboard.
<8> System Board CT # = i left this blank….it’s a sticker on the motherboard if you want to fill it in.<not needed
<A> Advanced Menu
<2> OS SKU = if no windows (0), if it had vista (1), if it had windows 7 (2)
<A> Platform Revision = I put in 110 but it could be different
and then just Esc all the way out until your at C:\ then just CTRL+ALT+DELET and enjoy…hopefully.
You might noticed i didn’t enter all the ADVANCED MENU options….if you choose to play in them Go for it at your Own RISK.
I copy and pasted their explaination, it looks a bit complexed, If I decide to go that route it would be last resort and after some more investigating and careful checking as I am not that advanced. to know what soem of those terms are.
I also found that I can go to HP website and order a restore/recovery kit for 12.00 that will be shipped to me it is a set of 3 discs, I am hoping that will replace the missing information fixing all my issues so I can again run normal windows again and get my needed security updates and other updates to make me run smoother and faster.