Solved Refurbished Laptop With Computrace

Hello,
I purchased a refurbished computer off of ebay from a major retailers store. I installed webroot secure anywhere and it found a trojan when I first started windows rpcnetp.exe in the system32 directory. Upon researching I found this to be computrace. I then reformatted the hard drive and the file re-appeared. I then contacted Absolute software who owns computrace and they found the laptop in there system contacted the previous owner and I provided my serial number. They then sent a deactivation signal to the computer and now I can remove the rpcnetp.exe fille, but it reappears on reboot. I contacted absolute again and am awaiting a response. The retailer has offered to give me a refund due to the circumstances. I just hate to send the laptop back as it was a present for my wife, but I am scared that the file keeps reappearing. Maybe thats what I get for buying refurbished but I thought the retailer would do its due diligence and not sell a laptop with the compuser agent still enabled. The model is an Acer switch 5 model SW512-52-55YD. Computrace is part of the UEFI bios so it is extremely hard to remove. I am just rather frustrated as I just want to remove it on a laptop I legitimately purchased.

Thanks,

Casey

coop5796