When I copy important .doc files to my memory stick it turns into .exe files which my anti virus picks up as trojan threats. I’ve changed file names, I formatted my memory stick and it keeps happening. How do I stop this from happening?????
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One more trick that might work is System Restore, if it’s activated and you have a restore point back far enough. Here are instructions: http://support.microsoft.com/kb/306084
It’s hard to know what to do without seeing what’s going on. The trojan has a hook in the system somewhere, probably a root kit, which is hard to get to. The scanners like MBAM and SAS, which I mentioned above, are better than most at getting at them. If I were in your shoes I would go HERE and run down the list of online trojan scanners. One of them might pick up what’s affecting you.
Actually, before doing that, I would run System file checker. Go Start /Run/ cmd and then enter SFC.EXE /SCANNOW . Since the hook involves copying, which I suppose is normally an explorer function, it may have replaced a basic system file. You’ll need an XP disk in case SFC finds a file that needs restoration.
Or if you’re near southern NY, bring the machine by. <smile> Good luck.