Hi,
I am facing some issues regarding my Transcend HDD. It’s not appearing in My Computer/Windows Explorer option however it is shown in windows notification icons as USB Mass storage installed.
In Disk Management, the status of my ext disk shows as “Unknown 465.76GB Not Initialized”. However, I can see my ext disk showing in Device Manager under Disk Drive and I can see the entry USB Mass Storage Device. I don’t know why my ext Drive is not longer shown as E: drive in My Computer.
In short:
Before the status of my ext hard disk is :
– My Computer: E: drive and correct name
– Device Manager under Disk Drive – shown the model name
– Disk Management – shown as NTFS
Now
– My Computer: disaappear
– Device Manager under Disk Drive – shown the model name
– Disk Management – shows “Unknown 465.76GB Not Initialized”
Will it erase all data from HDD if I select “Initialise” option?
Can you please help further? Thanks.
There is also a support link there to deal with specific issues.
As I stated above, IF all else fails you should be able to repair the partition, or recover data after a quick format, assuming you did not use their software, which can encrypt the data.
I suggest you try their support process first. 2.5″ USB powered externals are more problematic than AC powered 3.5″ models. Also, External drives MUST be properly removed, or corruption may occur.
http://www.transcend-info.com/suppo…