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Asked: 2021-12-17T14:50:46+00:00 In:

Digitech XC 4881 Slide Scanner Software

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lost driver from computer, on reloading from CD still won’t recognise the scanner

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      NOTE that sometimes the resident module(s) of anti-malware programs – a part that runs all the time scanning for suspicious activity – will interfere with the proper installation of third party software, the software will not install properly, and you may get no indication of that at all while installing the software.
      To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it’s a major or complicated software package.
      E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG’s ‘s settings in Windows. In Norton (Symantec) products, there may be several things you need to disable, or set so they don’t load for a specific short amount of time.
      If you don’t know how to do that, tell me which anti-malware software you are using.
      When you are sure the software has installed correctly, re-enable the resident module(s).
      …….

      You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet – when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn’t find any, and it wants you to show it the location of the drivers – CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

      The same applies no matter when Windows finds New Hardware !

      (The following also applies if you want to re-install the software)

      If you DID install drivers that way, go to Control Panel – display as Small Icons or Large Icons (not Categories) – Programs and Features and Un-install the software you installed, reboot, DO NOT install drivers while booting.
      Continue on to the desktop screen, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

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