I click on the “save file,” it proceeds to download the file, then instead of a green arrow popping on it’s blue. I click on the arrow and it says not all of the file was downloaded. I need advice as to where to go on the computer to fix the problem since I can’t download a program that will fix the problem.
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Try this on it just so that we can see if there is any obvious malware about. You will have to download the file on another computer then transfer it using a flash (Pen) drive:
ADWCleaner:
http://www.bleepingcomputer.com/dow…
(blue Download button near top – not anything else on the page).
Download and “Save” the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run “Cleaning”.
If it finds anything then please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning. If nothing is found let us know.
Always pop back and let us know the outcome – thanks
message edited by Derek