I recently bought an Asus X555ld laptop which initially had Windows 8 installed and I upgraded it to Windows 10 Home a couple of days after I bought it. My problem is that it often has episodes in which every few minutes the WiFi disconnects. When this happens, there are no WiFi access points shown as being available but I can reconnect by disabling and re-enabling the adapter. Then it works for another few minutes before this happens again. I can also reconnect by choosing the “Diagnose” option, but all that does is disable & re-enable the adapter and then says it’s fixed – i.e. it does the same thing that I do manually. There some days when the WiFi works fine for many hours, but on most days it only works for a few minutes at a time. I still haven’t figured out if it’s a hardware or software cause. The Windows Event Log is not helpful: it just gives a generic error message:<\/p>\n
Source: BCMWL63A
\nEvent ID: 5002
\nLevel: Error
\nMessage:
\nBroadcom 802.11n Network Adapter : Has determined that the network adapter is not functioning properly.<\/p>\n
Before I send it back for a refund, I was wondering if any of you had any experience or advice about how to investigate this.<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"iawp_total_views":28},"question-category":[49],"question_tags":[],"class_list":["post-6099","question","type-question","status-publish","hentry","question-category-networking"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question\/6099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question"}],"about":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/types\/question"}],"author":[{"embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/comments?post=6099"}],"wp:attachment":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/media?parent=6099"}],"wp:term":[{"taxonomy":"question-category","embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question-category?post=6099"},{"taxonomy":"question_tags","embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question_tags?post=6099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}