Hello,
\nI purchased a refurbished computer off of ebay from a major retailers store. I installed webroot secure anywhere and it found a trojan when I first started windows rpcnetp.exe in the system32 directory. Upon researching I found this to be computrace. I then reformatted the hard drive and the file re-appeared. I then contacted Absolute software who owns computrace and they found the laptop in there system contacted the previous owner and I provided my serial number. They then sent a deactivation signal to the computer and now I can remove the rpcnetp.exe fille, but it reappears on reboot. I contacted absolute again and am awaiting a response. The retailer has offered to give me a refund due to the circumstances. I just hate to send the laptop back as it was a present for my wife, but I am scared that the file keeps reappearing. Maybe thats what I get for buying refurbished but I thought the retailer would do its due diligence and not sell a laptop with the compuser agent still enabled. The model is an Acer switch 5 model SW512-52-55YD. Computrace is part of the UEFI bios so it is extremely hard to remove. I am just rather frustrated as I just want to remove it on a laptop I legitimately purchased.<\/p>\n
Thanks,<\/p>\n
Casey<\/p>\n
coop5796<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"iawp_total_views":4},"question-category":[56],"question_tags":[],"class_list":["post-12653","question","type-question","status-publish","hentry","question-category-security"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question\/12653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question"}],"about":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/types\/question"}],"author":[{"embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/comments?post=12653"}],"wp:attachment":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/media?parent=12653"}],"wp:term":[{"taxonomy":"question-category","embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question-category?post=12653"},{"taxonomy":"question_tags","embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question_tags?post=12653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}