I am hoping for a second opinion on a RAM problem we are having with a new database software program. Our work computer has 1.5 GB of RAM.
\nWe just upgraded the software at my business to a new online version that stores our database on their servers and we access the program locally on our computer.
\nEverything worked fine until we installed this updated program.
\nNow this program runs smoothly but eventually slows down and become unusable. I called their tech support and they had me use a built in diagnostic program and with the results learned that the problem is with RAM.
\nAs the day goes on we would eventually end up with around 100 MB of free RAM which would slow the program down.
\nI called their tech support they said that the program only requires 500 MB of RAM to operate and they blamed windows saying that this is a windows problem and that sometimes windows doesnt free up RAM and to solve the problem we just need to reboot when it happens.
\nI wanted a second opinion on this because we did not have any problems before installing this software and I dont believe its a windows problem.
\nThis is what we have done to help clear up anything that might be causing problems on our computer. We have
\n– scanned for spyware and viruses
\n– defragged harddrive
\n– cleaned old files
\n– tested RAM and it is fine
\nAnd these are the only programs we use in addition to the database software.
\n– Outlook
\n– Credit card processing program
\n– Microsoft word\/excel
\n– Web browsers
\nIt doesnt seem to me that any of these programs would cause a problem with RAM.<\/p>\n
I would like to find out if this really is a “windows problem” or if it is this new version of the software that is at fault.
\nAny suggestions on how I can troubleshoot on what is causing the RAM problem?
\nThanks for any help<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"iawp_total_views":3},"question-category":[47],"question_tags":[],"class_list":["post-10083","question","type-question","status-publish","hentry","question-category-hardware"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question\/10083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question"}],"about":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/types\/question"}],"author":[{"embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/comments?post=10083"}],"wp:attachment":[{"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/media?parent=10083"}],"wp:term":[{"taxonomy":"question-category","embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question-category?post=10083"},{"taxonomy":"question_tags","embeddable":true,"href":"https:\/\/computing.net\/answers\/wp-json\/wp\/v2\/question_tags?post=10083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}