Hey – this is my mother’s computer, which suddenly is being very strange.
It’s a dell desktop running Windows 7 Home.
Everything was fine last night, but when we got up this morning the screen said “RTC is reset, BIOS Setup default has been loaded. Strike the F1 key to continue, F2 to run the setup utility.”
I had no idea what to do, so I hit F2, thinking it would run the startup repair. The internet icon and antivirus were missing at startup, so I restarted.
When I tried to search what was wrong, Firefox claimed that the connection was not secure. I can’t get anything to work with the internet, though it claims to be connected.
I tried running system restore, but it didn’t work. Claimed the antivirus was holding a file it needed, and to disable the antivirus and try again. It was when I did that that I noticed that it claimed today to be February 1, 2013, and 1:00 PM (It’s roughly 11:00 AM right now.)
I’m running system restore again. What else should I try? I’ve never seen something like this happen before and Google is not helping.
EDIT: The first thing I saw after the restore was AVG reporting a threat to C:\Windows\SysWOW64\WTClient.exe. Now I’m fairly sure that’s a file for the net, but I told it to take care of it. It’s currently restarting.
Restart complete, and it claimed to restore to 7/3/14, yet the clock still says 2/1/13 and firefox still claims no secure connection. Help?
message edited by Phenyx
Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann…
http://www.eset.com/home/products/o…
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won’t let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag…
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag…
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for…
http://www.techsupportforum.com/for…
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca…
http://kb.eset.com/esetkb/index?pag…
Online Scanner not working
http://kb.eset.com/esetkb/index?pag…
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn’t that enough?
http://www.squidoo.com/the-best-fre…
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag…
http://www.eset.com/home/products/o…
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is “C:\Program Files\EsetOnlineScanner\log.txt”. You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s…