PROBLEM = Have recently found that Google Search links get hijaked by a 'copy-book' site to divert to a variety of Sponsored Listings - sales pitch sites
[eg = search2save.co.uk - ddw2-squarespace.com - primosearch.com - kdirectory.co.uk]

We can only get the desired website by going to History - click on the original Google Search - click on the desired link

[now colored magenta] - then works OK
Check of History shows the hijack site address = http://copy-book.com/search.php

Google search for 'copy-book hijack' shows about 5 other reports of this hijack - did some
suggested remedy action =
Ran all the following [uninstall each before next]
Lavasoft Ad-Aware
Spybot Search and Destroy
SUPERAntiSpyware - in Safe mode
AVAST 4.x Home Edition - in Safe mode
hijack still present
------------------------
have now followed advice from Computing.Net - Date: August 3, 2008 - 'Virus/Spyware undetected '
1 installed Trend Micro HijackThis v2.0.2 - got Logfile
2 removed old Java version - run Java JRE 6 Update 7
3 rebooted
4 downloaded Malwarebytes' Anti-Malware
5 ran "Perform Quick Scan"
6 saved log - Malware-log-8-5-2008
7 ran Trend Micro HijackThis v2.0.2
8 got Logfile saved as - hijackthis2
9 ran NOD32, by ESET - result said 'no infected files'
---------
repeated Google test - still hijacked by copy-book.com
---------
so after hours effort - no change
CAN ANYONE SUGGEST SOLUTION FOR THIS HIJACK PROBLEM ?
IS IT SOME NEW TROJAN ?
cheers TF

We will need to run some scans to find the problem files.

Please download and install the latest version of HijackThis v2.0.2:

Download the "HijackThis" Installer from this link:
Hijack This

1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

ran HIJACK THIS again
here is the log for 2008-08-10
TF

Oops we din't get the log, try posting it again please.

here is log = hijackthis 2008-08-10
sorry for ommission
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:08:09, on 2008-08-10
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Spam Inspector Outlook Express\Spam Inspector Outlook Express Edition\piiserviceOE.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Creative Element Power Tools\Startup.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Administrator\My Documents\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.orange.co.uk/iesearch/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [piiserviceOE] "C:\Program Files\Spam Inspector Outlook Express\Spam Inspector Outlook Express Edition\piiserviceOE.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PC Pitstop Optimize Reminder] C:\Program Files\PCPitstop\Optimize2\Reminder.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Startup: Creative Element Power Tools Startup.lnk = C:\Program Files\Creative Element Power Tools\Startup.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PC...
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://prerelease.trendmicro-europe...
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windows...
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.new2.foto.com/ImageUploa...
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\SuperCD\IntraLaunch.CAB
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/opti...
O17 - HKLM\System\CCS\Services\Tcpip\..\{5674055E-BE6B-4395-866F-457BDDE778AA}: NameServer = 85.255.116.166 85.255.112.90
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

--
End of file - 7379 bytes

This looks like an old infection that hab not been around for a while, lets try this tool first.

Download FixWareout from this site:
Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts. If your firewall gives an alert, (because this tool will download an additional file from the internet), please don't let your firewall block it, but allow it instead.
Then you will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.

Once the desktop loads please post the text that will open (report.txt) together with the results from look.txt, present on your desktop and a new Hijackthis log.

Note: ONLY if you have connection problems afterwards - go to Start -> Control Panel, and choose Network Connections. Then right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and left click on properties. Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says Obtain DNS servers automatically. Click OK twice, and restart your computer.

------------------

Next Go start run type cmd and hit OK
type
ipconfig /flushdns
then hit enter, type exit hit enter
(that space between g and / is needed)

have run FixWareout and got 'report.txt'
BUT dont have results from 'look.txt'
[found files 'vcredist_x86' & 'Bug' at Local Disk C:]
rerun HijackThis - posting new log
-------
Username "Administrator" - 2008-08-12 18:24:42 [Fixwareout

edited 9/01/2007]

~~~~~ Prerun check

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\tc

pip\parameters\interfaces\{5674055E-BE6B-4395-866F-457B

DDE778AA}
"nameserver"="85.255.116.166" <Value cleared.

Successfully flushed the DNS Resolver Cache.
System was rebooted successfully.

~~~~~ Postrun check
HKLM\SOFTWARE\~\Winlogon\ "System"=""
....
....
~~~~~ Misc files.
....
~~~~~ Checking for older varients.
....

~~~~~ Current runs (hklm hkcu "run" Keys Only)
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\C

urrentVersion\Run]
"SoundMan"="SOUNDMAN.EXE"
"SpeedTouch USB Diagnostics"="\"C:\\Program

Files\\Thomson\\SpeedTouch USB\\Dragdiag.exe\" /icon"
"REGSHAVE"="C:\\Program

Files\\REGSHAVE\\REGSHAVE.EXE /AUTORUN"
"piiserviceOE"="\"C:\\Program Files\\Spam Inspector Outlook

Express\\Spam Inspector Outlook Express

Edition\\piiserviceOE.exe\""
"NeroCheck"="C:\\WINDOWS\\system32\\NeroCheck.exe"
"Adobe Reader Speed Launcher"="\"C:\\Program

Files\\Adobe\\Reader 8.0\\Reader\\Reader_sl.exe\""
"TkBellExe"="\"C:\\Program Files\\Common

Files\\Real\\Update_OB\\realsched.exe\" -osboot"
"PC Pitstop Optimize Reminder"="C:\\Program

Files\\PCPitstop\\Optimize2\\Reminder.exe"
"QuickTime Task"="\"C:\\Program

Files\\QuickTime\\qttask.exe\" -atboottime"
"IgfxTray"="C:\\WINDOWS\\system32\\igfxtray.exe"
"HotKeysCmds"="C:\\WINDOWS\\system32\\hkcmd.exe"
"SunJavaUpdateSched"="C:\\Program

Files\\Java\\jre1.6.0_07\\bin\\jusched.exe"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\C

urrentVersion\Run]
"swg"="C:\\Program

Files\\Google\\GoogleToolbarNotifier\\GoogleToolbarNotifier.e

xe"
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
....
Hosts file was reset, If you use a custom hosts file please

replace it...
~~~~~ End report ~~~~~
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:58:44, on 2008-08-12
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Spam Inspector Outlook Express\Spam Inspector Outlook Express Edition\piiserviceOE.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Creative Element Power Tools\Startup.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\NOTEPADx.EXE
C:\Documents and Settings\Administrator\My Documents\,,NET PROBLEM\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.orange.co.uk/iesearch/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [piiserviceOE] "C:\Program Files\Spam Inspector Outlook Express\Spam Inspector Outlook Express Edition\piiserviceOE.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PC Pitstop Optimize Reminder] C:\Program Files\PCPitstop\Optimize2\Reminder.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Startup: Creative Element Power Tools Startup.lnk = C:\Program Files\Creative Element Power Tools\Startup.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PC...
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://prerelease.trendmicro-europe...
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windows...
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.new2.foto.com/ImageUploa...
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\SuperCD\IntraLaunch.CAB
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/opti...
O17 - HKLM\System\CCS\Services\Tcpip\..\{5674055E-BE6B-4395-866F-457BDDE778AA}: NameServer = 85.255.116.166 85.255.112.90
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

--
End of file - 7418 bytes

Download SDFix.exe and save it to your Desktop.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with SDFix or Combofix and remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Remember to re-enable the protection again afterwards before connecting to the Internet.

1.Double click SDFix.exe and choose Install to extract it to its own folder on the Desktop. Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
2. Open the c:\SDFix folder and double click RunThis.cmd to start the script.
Type Y to begin the script.
It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
3. Your system will take longer that normal to restart as the fixtool will be running and removing files.
When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
4. Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt

Response Number 7 - actions completed

[b]SDFix: Version 1.215 [/b]
Run by Administrator on 2008-08-13 at 14:30

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\Documents and Settings\Administrator\My Documents\,,NET PROBLEM\SDFix

[b]Checking Services [/b]:

Restoring Default Security Values
Restoring Default Hosts File

Rebooting

[b]Checking Files [/b]:

No Trojan Files Found

Run Hijack This, close all windows and browers except Hijack This, place a check to the left of the following items and press "fix checked":

O17 - HKLM\System\CCS\Services\Tcpip\..\{5674055E-BE6B-4395-866F-457BDDE778AA}: NameServer = 85.255.116.166 85.255.112.90

Exit Hijack This

Restart the computer and post a new Hijack this log.

Are you still being redirected?

Response Number 9 - done
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:57:45, on 2008-08-14
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Spam Inspector Outlook Express\Spam Inspector Outlook Express Edition\piiserviceOE.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Creative Element Power Tools\Startup.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Administrator\My Documents\,,NET PROBLEM\HiJackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.orange.co.uk/iesearch/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [piiserviceOE] "C:\Program Files\Spam Inspector Outlook Express\Spam Inspector Outlook Express Edition\piiserviceOE.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PC Pitstop Optimize Reminder] C:\Program Files\PCPitstop\Optimize2\Reminder.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Startup: Creative Element Power Tools Startup.lnk = C:\Program Files\Creative Element Power Tools\Startup.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PC...
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://prerelease.trendmicro-europe...
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windows...
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.new2.foto.com/ImageUploa...
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\SuperCD\IntraLaunch.CAB
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/opti...
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

--
End of file - 7437 bytes

BUT PROBLEM REMAINS
http://copy-book.com/search.php
STILL GETS IN PLACE OF DESIRED ADDRESS

Please download ComboFix to the desktop from one of the following links:

Link1

Link 2

Link 3

Combofix is a powerful tool so follow the instructions exactly or you could damage your computer.

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with SDFix or Combofix and remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Remember to re-enable the protection again afterwards before connecting to the Internet.

Double-click combofix.exe
Follow the prompts.
(Don't click on the window while the program is running or move the mouse, it will cause your system to hang.)
Please post the log it produces.

Ran ComboFix =
ComboFix 08-08-14.02 - Administrator 2008-08-15 16:00:03.1 - NTFSx86
Running from: C:\Documents and Settings\Administrator\My Documents\,,NET PROBLEM\ComboFix.exe
* Created a new restore point

[color=red][b]WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !![/b][/color]
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\Administrator\Cookies\administrator@ancestry.co[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ancestry.co[3].txt
C:\WINDOWS\system32\dllcache\npptools.dll
C:\WINDOWS\system32\mdm.exe
C:\WINDOWS\system32\npptools.dll

.
((((((((((((((((((((((((( Files Created from 2008-07-15 to 2008-08-15 )))))))))))))))))))))))))))))))
.

2008-08-13 14:26 . 2008-08-13 14:26 <DIR> d-------- C:\WINDOWS\ERUNT
2008-08-12 18:24 . 2008-08-12 18:34 <DIR> d-------- C:\fixwareout
2008-08-05 14:32 . 2008-08-05 14:32 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\ESET
2008-08-05 12:01 . 2008-08-05 12:01 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes
2008-08-05 12:01 . 2008-08-05 12:01 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Malwarebytes
2008-08-05 11:50 . 2008-08-05 11:50 <DIR> d--h----- C:\WINDOWS\system32\GroupPolicy
2008-08-05 11:25 . 2008-08-05 11:25 <DIR> d-------- C:\Program Files\Sun
2008-08-05 11:24 . 2008-06-10 02:32 73,728 --a------ C:\WINDOWS\system32\javacpl.cpl
2008-08-04 12:02 . 2008-08-04 12:02 <DIR> d-------- C:\Program Files\Alwil Software
2008-08-04 12:02 . 2003-03-18 21:20 1,060,864 --a------ C:\WINDOWS\system32\MFC71.dll
2008-07-29 18:22 . 2008-06-13 14:10 272,128 --------- C:\WINDOWS\system32\drivers\bthport.sys
2008-07-29 18:22 . 2008-06-13 14:10 272,128 -----c--- C:\WINDOWS\system32\dllcache\bthport.sys
2008-07-28 11:05 . 2008-07-28 11:05 <DIR> d-------- C:\WINDOWS\E80F62FF5D3C4A1984099721F2928206.TMP
2008-07-23 11:53 . 2008-07-23 11:53 <DIR> d-------- C:\Program Files\Trend Micro
2008-07-23 11:24 . 2008-07-23 11:25 813 --a------ C:\WINDOWS\wininit.ini
2008-07-23 10:27 . 2008-07-31 10:26 <DIR> d-------- C:\Program Files\Spybot - Search & Destroy
2008-07-23 10:27 . 2008-08-04 11:01 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\Spybot - Search & Destroy
2008-07-22 09:39 . 2008-07-24 10:41 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\Lavasoft
2008-07-18 11:38 . 2008-07-29 12:17 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\PrevxCSI

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-08-14 18:13 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\Google Updater
2008-08-14 15:27 --------- d-----w C:\Program Files\Paint Shop Pro 5
2008-08-05 10:32 --------- d-----w C:\Program Files\JAVA
2008-08-04 12:54 --------- d-----w C:\Program Files\SUPERAntiSpyware
2008-08-04 12:54 --------- d-----w C:\Documents and Settings\Administrator\Application Data\SUPERAntiSpyware.com
2008-07-28 10:33 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-07-28 10:05 --------- d-----w C:\Program Files\Symantec
2008-07-28 10:05 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec
2008-07-23 10:25 --------- d-----w C:\Program Files\RegistryFix
2008-07-23 10:25 --------- d-----w C:\Program Files\Enigma Software Group
2008-07-09 12:52 --------- d-----w C:\Program Files\PCPitstop
2008-07-08 13:35 --------- d-----w C:\Program Files\Common Files\Scanner
2008-07-08 11:36 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\PCPitstop
2008-07-05 11:03 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\Trend Micro
2008-07-05 09:45 --------- d-----w C:\Program Files\vidica
2008-07-05 09:45 --------- d-----w C:\Program Files\Conduit
2008-07-04 14:12 --------- d-----w C:\Program Files\Common Files\Java
2008-07-04 14:09 --------- d-----w C:\Documents and Settings\Administrator\Application Data\HouseCall 6.6
2008-07-03 17:30 --------- d-----w C:\Program Files\Common Files\AVSMedia
2008-07-03 17:30 --------- d-----w C:\Program Files\AVS4YOU
2008-07-03 17:30 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\AVS4YOU
2008-07-03 17:25 --------- d-----w C:\Program Files\Cliprex DVD Player Professional
2008-06-20 17:41 245,248 ----a-w C:\WINDOWS\system32\mswsock.dll
2008-06-20 10:45 360,320 ----a-w C:\WINDOWS\system32\drivers\tcpip.sys
2008-06-20 10:44 138,368 ----a-w C:\WINDOWS\system32\drivers\afd.sys
2008-06-20 09:52 225,920 ----a-w C:\WINDOWS\system32\drivers\tcpip6.sys
1998-12-09 02:53 99,840 ----a-w C:\Program Files\Common Files\IRAABOUT.DLL
1998-12-09 02:53 70,144 ----a-w C:\Program Files\Common Files\IRAMDMTR.DLL
1998-12-09 02:53 48,640 ----a-w C:\Program Files\Common Files\IRALPTTR.DLL
1998-12-09 02:53 31,744 ----a-w C:\Program Files\Common Files\IRAWEBTR.DLL
1998-12-09 02:53 186,368 ----a-w C:\Program Files\Common Files\IRAREG.DLL
1998-12-09 02:53 17,920 ----a-w C:\Program Files\Common Files\IRASRIAL.DLL
.

------- Sigcheck -------

2006-09-08 19:06 502272 6225f14b8ce08ccba8b25ad27843c674 C:\WINDOWS\system32\winlogon.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-07-21 09:45 68856]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 13:00 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpeedTouch USB Diagnostics"="C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" [2004-01-26 19:38 866816]
"REGSHAVE"="C:\Program Files\REGSHAVE\REGSHAVE.EXE" [2002-02-04 22:32 53248]
"piiserviceOE"="C:\Program Files\Spam Inspector Outlook Express\Spam Inspector Outlook Express Edition\piiserviceOE.exe" [2002-08-18 02:17 36864]
"NeroCheck"="C:\WINDOWS\system32\NeroCheck.exe" [2001-06-11 15:58 147456]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 23:16 39792]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2008-04-16 09:34 185896]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-06-29 06:24 286720]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2004-02-10 18:55 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2004-02-10 18:51 118784]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 04:27 144784]
"SoundMan"="SOUNDMAN.EXE" [2006-08-03 13:12 577536 C:\WINDOWS\soundman.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-03-13 17:38 39264]

C:\Documents and Settings\k\Start Menu\Programs\Startup\My Documents
CHANGE SCREEN.txt [2005-07-20 14:24:29 185]

C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\
Creative Element Power Tools Startup.lnk - C:\Program Files\Creative Element Power Tools\Startup.exe [2008-01-19 13:31:43 225280]

C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\
EPSON Status Monitor 3 Environment Check 2.lnk - C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE [2007-11-26 10:55:12 121856]
Google Updater.lnk - C:\Program Files\Google\Google Updater\GoogleUpdater.exe [2007-11-25 13:35:50 125624]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE [2000-01-21 09:15:54 65588]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"vidc.div3"= DivXc32.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^Symantec Fax Starter Edition Port.lnk]
path=C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\Symantec Fax Starter Edition Port.lnk
backup=C:\WINDOWS\pss\Symantec Fax Starter Edition Port.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\WINDOWS\\system32\\mmc.exe"=
"C:\\Program Files\\CS Odessa\\ConceptDraw\\ConcDraw.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Program Files\\SpeedTouch\\Dr SpeedTouch\\drst.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R2 HWiNFO32;HWiNFO32 Kernel Driver;C:\Program Files\HWiNFO32\HWiNFO32.SYS [2006-08-13 18:58]
R2 Pctspk;PCTEL Speaker Phone;C:\WINDOWS\system32\pctspk.exe [2001-08-17 23:36]
R3 NeroCd2k;NeroCd2k;C:\WINDOWS\system32\drivers\NeroCd2k.sys [2001-04-16 11:54]
R3 Ptserlp;PCTEL Serial Device Driver for PCI;C:\WINDOWS\system32\DRIVERS\ptserlp.sys [2001-08-17 14:28]
S3 pmxscan;USB USB FlatBed Scanner Driver;C:\WINDOWS\system32\DRIVERS\usbscan.sys [1999-10-13 08:19]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{25a2cd00-5e7e-11dd-bb3f-000e506c9c59}]
\Shell\AutoRun\command - F:\WD_Windows_Tools\Setup.exe

*Newly Created Service* - PROCEXP90
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-PC Pitstop Optimize Reminder - C:\Program Files\PCPitstop\Optimize2\Reminder.exe

.
------- Supplementary Scan -------
.
FireFox -: Profile - C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\9chngmmw.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://www.google.co.uk/

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-08-15 16:04:20
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-08-15 16:07:39
ComboFix-quarantined-files.txt 2008-08-15 15:07:35

Pre-Run: 63,464,939,520 bytes free
Post-Run: 63,527,198,720 bytes free

152 --- E O F --- 2008-07-29 21:05:57

Open Notepad and copy/paste everything between the X"s into it and make sure the first word (such as KILLALL, Or File, etc.) is at the very top of the page.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
KILLALL::
File::
C:\WINDOWS\E80F62FF5D3C4A1984099721F2928206.TMP


Folder::
C:\WINDOWS\E80F62FF5D3C4A1984099721F2928206.TMP

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Go to File on the top bar and choose" Save As", Change the "Save As Type" to All Files, Name it CFScript.txt then save it to your desktop.
Then drag/drop the CFScript.txt onto ComboFix.exe (the red X on your desktop) if combofix does not auto start click "run".

Restart the computer and post a new Combofix log.

Run an online scan with Kaspersky from the following link:
Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE YO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Yes, when prompted to install its ActiveX component.
(Note.. for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
The program launches and downloads the latest definition files.
Once the files are downloaded click on Next
Click on Scan Settings and configure as follows:
Scan using the following Anti-Virus database:
Extended
Scan Options:
Scan Archives
Scan Mail Base
Click OK and, under select a target to scan, select My Computer
When the scan is done, in the Scan is completed window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.
To obtain the report:
Click on: Save Report As (above - red blinking arrow)
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar
In Save as type, click the drop arrow and select: Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply.

Now done KILLALL - LOG =
ComboFix 08-08-14.02 - Administrator 2008-08-16 20:25:28.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.77 [GMT 1:00]
Running from: C:\Documents and Settings\Administrator\My Documents\,,NET PROBLEM\ComboFix.exe
Command switches used :: C:\Documents and Settings\Administrator\My Documents\,,NET PROBLEM\CFScript.txt
* Created a new restore point

[color=red][b]WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !![/b][/color]

FILE ::
C:\WINDOWS\E80F62FF5D3C4A1984099721F2928206.TMP
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\E80F62FF5D3C4A1984099721F2928206.TMP
C:\WINDOWS\E80F62FF5D3C4A1984099721F2928206.TMP\WiseCustomCall.dll

.
((((((((((((((((((((((((( Files Created from 2008-07-16 to 2008-08-16 )))))))))))))))))))))))))))))))
.

2008-08-13 14:26 . 2008-08-13 14:26 <DIR> d-------- C:\WINDOWS\ERUNT
2008-08-12 18:24 . 2008-08-12 18:34 <DIR> d-------- C:\fixwareout
2008-08-05 14:32 . 2008-08-05 14:32 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\ESET
2008-08-05 12:01 . 2008-08-05 12:01 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes
2008-08-05 12:01 . 2008-08-05 12:01 <DIR> d-------- C:\Documents and Settings\Administrator\Application Data\Malwarebytes
2008-08-05 11:50 . 2008-08-05 11:50 <DIR> d--h----- C:\WINDOWS\system32\GroupPolicy
2008-08-05 11:25 . 2008-08-05 11:25 <DIR> d-------- C:\Program Files\Sun
2008-08-05 11:24 . 2008-06-10 02:32 73,728 --a------ C:\WINDOWS\system32\javacpl.cpl
2008-08-04 12:02 . 2008-08-04 12:02 <DIR> d-------- C:\Program Files\Alwil Software
2008-08-04 12:02 . 2003-03-18 21:20 1,060,864 --a------ C:\WINDOWS\system32\MFC71.dll
2008-07-29 18:22 . 2008-06-13 14:10 272,128 --------- C:\WINDOWS\system32\drivers\bthport.sys
2008-07-29 18:22 . 2008-06-13 14:10 272,128 -----c--- C:\WINDOWS\system32\dllcache\bthport.sys
2008-07-23 11:53 . 2008-07-23 11:53 <DIR> d-------- C:\Program Files\Trend Micro
2008-07-23 11:24 . 2008-07-23 11:25 813 --a------ C:\WINDOWS\wininit.ini
2008-07-23 10:27 . 2008-07-31 10:26 <DIR> d-------- C:\Program Files\Spybot - Search & Destroy
2008-07-23 10:27 . 2008-08-04 11:01 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\Spybot - Search & Destroy
2008-07-22 09:39 . 2008-07-24 10:41 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\Lavasoft
2008-07-18 11:38 . 2008-07-29 12:17 <DIR> d-------- C:\Documents and Settings\All Users.WINDOWS\Application Data\PrevxCSI

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-08-16 13:32 --------- d-----w C:\Program Files\Paint Shop Pro 5
2008-08-15 19:13 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\Google Updater
2008-08-05 10:32 --------- d-----w C:\Program Files\JAVA
2008-08-04 12:54 --------- d-----w C:\Program Files\SUPERAntiSpyware
2008-08-04 12:54 --------- d-----w C:\Documents and Settings\Administrator\Application Data\SUPERAntiSpyware.com
2008-07-28 10:33 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-07-28 10:05 --------- d-----w C:\Program Files\Symantec
2008-07-28 10:05 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec
2008-07-23 10:25 --------- d-----w C:\Program Files\RegistryFix
2008-07-23 10:25 --------- d-----w C:\Program Files\Enigma Software Group
2008-07-09 12:52 --------- d-----w C:\Program Files\PCPitstop
2008-07-08 13:35 --------- d-----w C:\Program Files\Common Files\Scanner
2008-07-08 11:36 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\PCPitstop
2008-07-05 11:03 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\Trend Micro
2008-07-05 09:45 --------- d-----w C:\Program Files\vidica
2008-07-05 09:45 --------- d-----w C:\Program Files\Conduit
2008-07-04 14:12 --------- d-----w C:\Program Files\Common Files\Java
2008-07-04 14:09 --------- d-----w C:\Documents and Settings\Administrator\Application Data\HouseCall 6.6
2008-07-03 17:30 --------- d-----w C:\Program Files\Common Files\AVSMedia
2008-07-03 17:30 --------- d-----w C:\Program Files\AVS4YOU
2008-07-03 17:30 --------- d-----w C:\Documents and Settings\All Users.WINDOWS\Application Data\AVS4YOU
2008-07-03 17:25 --------- d-----w C:\Program Files\Cliprex DVD Player Professional
2008-06-20 17:41 245,248 ----a-w C:\WINDOWS\system32\mswsock.dll
2008-06-20 10:45 360,320 ----a-w C:\WINDOWS\system32\drivers\tcpip.sys
2008-06-20 10:44 138,368 ----a-w C:\WINDOWS\system32\drivers\afd.sys
2008-06-20 09:52 225,920 ----a-w C:\WINDOWS\system32\drivers\tcpip6.sys
1998-12-09 02:53 99,840 ----a-w C:\Program Files\Common Files\IRAABOUT.DLL
1998-12-09 02:53 70,144 ----a-w C:\Program Files\Common Files\IRAMDMTR.DLL
1998-12-09 02:53 48,640 ----a-w C:\Program Files\Common Files\IRALPTTR.DLL
1998-12-09 02:53 31,744 ----a-w C:\Program Files\Common Files\IRAWEBTR.DLL
1998-12-09 02:53 186,368 ----a-w C:\Program Files\Common Files\IRAREG.DLL
1998-12-09 02:53 17,920 ----a-w C:\Program Files\Common Files\IRASRIAL.DLL
.

------- Sigcheck -------

2006-09-08 19:06 502272 6225f14b8ce08ccba8b25ad27843c674 C:\WINDOWS\system32\winlogon.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-07-21 09:45 68856]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 13:00 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpeedTouch USB Diagnostics"="C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" [2004-01-26 19:38 866816]
"REGSHAVE"="C:\Program Files\REGSHAVE\REGSHAVE.EXE" [2002-02-04 22:32 53248]
"piiserviceOE"="C:\Program Files\Spam Inspector Outlook Express\Spam Inspector Outlook Express Edition\piiserviceOE.exe" [2002-08-18 02:17 36864]
"NeroCheck"="C:\WINDOWS\system32\NeroCheck.exe" [2001-06-11 15:58 147456]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 23:16 39792]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2008-04-16 09:34 185896]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-06-29 06:24 286720]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2004-02-10 18:55 155648]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2004-02-10 18:51 118784]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 04:27 144784]
"SoundMan"="SOUNDMAN.EXE" [2006-08-03 13:12 577536 C:\WINDOWS\soundman.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-03-13 17:38 39264]

C:\Documents and Settings\k\Start Menu\Programs\Startup\My Documents
CHANGE SCREEN.txt [2005-07-20 14:24:29 185]

C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\
Creative Element Power Tools Startup.lnk - C:\Program Files\Creative Element Power Tools\Startup.exe [2008-01-19 13:31:43 225280]

C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\
EPSON Status Monitor 3 Environment Check 2.lnk - C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE [2007-11-26 10:55:12 121856]
Google Updater.lnk - C:\Program Files\Google\Google Updater\GoogleUpdater.exe [2007-11-25 13:35:50 125624]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE [2000-01-21 09:15:54 65588]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"vidc.div3"= DivXc32.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^Symantec Fax Starter Edition Port.lnk]
path=C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\Symantec Fax Starter Edition Port.lnk
backup=C:\WINDOWS\pss\Symantec Fax Starter Edition Port.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\WINDOWS\\system32\\mmc.exe"=
"C:\\Program Files\\CS Odessa\\ConceptDraw\\ConcDraw.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Program Files\\SpeedTouch\\Dr SpeedTouch\\drst.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R2 HWiNFO32;HWiNFO32 Kernel Driver;C:\Program Files\HWiNFO32\HWiNFO32.SYS [2006-08-13 18:58]
R2 Pctspk;PCTEL Speaker Phone;C:\WINDOWS\system32\pctspk.exe [2001-08-17 23:36]
R3 NeroCd2k;NeroCd2k;C:\WINDOWS\system32\drivers\NeroCd2k.sys [2001-04-16 11:54]
R3 Ptserlp;PCTEL Serial Device Driver for PCI;C:\WINDOWS\system32\DRIVERS\ptserlp.sys [2001-08-17 14:28]
S3 pmxscan;USB USB FlatBed Scanner Driver;C:\WINDOWS\system32\DRIVERS\usbscan.sys [1999-10-13 08:19]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{25a2cd00-5e7e-11dd-bb3f-000e506c9c59}]
\Shell\AutoRun\command - F:\WD_Windows_Tools\Setup.exe
.
**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-08-16 20:31:32
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
r Running Proce
.
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2008-08-16 20:37:28 - machine was rebooted
ComboFix-quarantined-files.txt 2008-08-16 19:37:22

Pre-Run: 63,506,223,104 bytes free
Post-Run: 63,508,860,928 bytes free

156 --- E O F --- 2008-07-29 21:05:57

will now run Kaspersky

Kaspersky run done =

----------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Saturday, August 16, 2008
Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Saturday, August 16, 2008 19:19:27
Records in database: 1098818
----------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\

Scan statistics:
Files scanned: 91914
Threat name: 3
Infected objects: 5
Suspicious objects: 0
Duration of the scan: 02:09:45

File name / Threat name / Threats count
C:\Documents and Settings\Administrator\.housecall6.6\Quarantine\A0231783.dll.bac_a01048 Infected: not-a-virus:AdTool.Win32.WhenU.r 1
C:\Documents and Settings\Administrator\.housecall6.6\Quarantine\Cdvd.exe.bac_a01048 Infected: not-a-virus:AdWare.Win32.Shopper.r 1
C:\Documents and Settings\Administrator\.housecall6.6\Quarantine\Cdvd.exe.bac_a01048 Infected: not-a-virus:AdWare.Win32.Relevant.i 1
C:\Documents and Settings\Administrator\.housecall6.6\Quarantine\Cdvd.exe.bac_a01816 Infected: not-a-virus:AdWare.Win32.Shopper.r 1
C:\Documents and Settings\Administrator\.housecall6.6\Quarantine\Cdvd.exe.bac_a01816 Infected: not-a-virus:AdWare.Win32.Relevant.i 1

The selected area was scanned.

Navigate to and delete the contents of the following folder, do not delete the folder itself.

C:\Documents and Settings\Administrator\.housecall6.6\Quarantine

Then empty the Recycle Bin.

Go to start> run> type in combofix /u then press enter, this will remove combofix.

Go to start> control panel. add/remove programs and uninstall these programs:

Hijack This

Malware bytes

Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok.

Download ATF Cleaner from this link:
http://www.majorgeeks.com/ATF_Cleaner_d4949.html
Next, please reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.

Run ATF-Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Please let us know how the computer is operating.

hi there
completed Response Number 16
Hijack by 'copy-book.com' still active
--------------------
checked out latest Google links for 'copy-book hijack - found'
http://www.geekstogo.com/forum/hija...
they claimed to resolve 'copy-book-com' hijack
looked at their work then - changed Network and Internet Connections to
'Obtain DNS servers automatically'
rebooted
--------------------
Hijack by 'copy-book.com' APPEARS ABSENT NOW
all the disinfect work was made easier by having second comp of network alongside
to hold instructions - suggest BootSafe can help safe-mode work
would you recommend Kaspersky Anti-Virus 2009 as best choice ?
many thanks
Terry [tfitzp]

I use avg free antivirus, I just use their online scanner.

Glad we could help.