ZENworks Remote control issue

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ZENworks Remote control issue

Original Message

Name: syc0r
Date: March 28, 2008 at 15:00:03 Pacific
Subject: ZENworks Remote control issue
OS: Netware 6.5
CPU/Ram: P4 4gb
Model/Manufacturer: IBM

Comment:

Our remote office has an issue where when we go to remote control them using ZEN it just sits at the connecting screen. The users report on the other end that they can see us connecting, but all we get is a big grey screen. When we disconnect and reconnect we get an error that this operation is all ready being performed. To clear this error we have to reboot the machine. Any ideas? It used to work great, but one day it all stopped.

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Response Number 1

Name: TheNerd
Date: March 29, 2008 at 12:07:08 Pacific

Reply: (edit)

Have any changes been made to your firewall/routing devices? Maybe there's a conflict there.
Tech Alpha Computer Forums - http://www.techalpha.net

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